How it Works

Welcome to BTANAN’s self-service page for processing warranty requests and making inquiries. All BTANAN warranties are automatically kept track of in our system, so there is no need to register your product. This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your Anker purchase may have caused.

Please note this page is for purchases made through this website or the BTANANDirect store on sites such as Ebay and Amazon. For purchases made through BTANAN’s authorized resellers, please contact them directly.

All products purchased from BTANAN come with a hassle-free warranty. You can verify the warranty period with our customer service team in the body of your message.

If your product turns out to have a defect during its warranty period, please contact us to help you. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.

Opened and Used items that were purchased from can be returned to the address below:

13941 Norton avenue,Ste A
Chino CA

As soon as your returned item gets to us we'll issue your refund. Please include your full name or order number somewhere in or on the packaging for quick refund processing.

Note:  If you purchased your BTANAN product from a location other than, contact that dealer for a refund.

Thank you in advance for all of the information you provide; we know your time is valuable.