FREQUENTLY ASKED QUESTIONS
1.When can I expect to receive my order?
BTANAN offers several shipping methods for your convenience. Estimated shipping times have been provided below. Please keep in mind; these time frames include our processing period, which can take up to 72 business hours.
Shipping Method |
United States |
Canada | EU |
Standard |
5-10 business days |
5-10 business days | 5-10 business days |
Express |
2-6 business days |
2-6 business days | 2-6 business days |
2.Discounts
Frist Order Minimum purchase of $30,will $6 off. Code:TR8B7CRRYC4F
Minimum purchase of $50,will $10 off.Code:181WHV7NRWE4
3.How long do refunds take?
Once your refund has been processed (and you've received an email confirmation) it can take up to 5 business days for your funds to return to your account. How fast the refund shows up depends on your bank. If you haven’t received your refund after 2 weeks, reach out to us to make sure it's been processed fully or contact your bank for a status update.