FREQUENTLY ASKED QUESTIONS

1.When can I expect to receive my order?

BTANAN offers several shipping methods for your convenience. Estimated shipping times have been provided below. Please keep in mind; these time frames include our processing period, which can take up to 72 business hours.

Shipping Method	United States	Canada	EU
Standard	5-10 business days	5-10 business days	5-10 business days
Express	2-6 business days	2-6 business days	2-6 business days

 

2.Discounts

Frist Order Minimum purchase of $30,will $6 off. Code:TR8B7CRRYC4F

Minimum purchase of $50,will $10 off.Code:181WHV7NRWE4

 

3.How long do refunds take?

Once your refund has been processed (and you've received an email confirmation) it can take up to 5 business days for your funds to return to your account. How fast the refund shows up depends on your bank. If you haven’t received your refund after 2 weeks, reach out to us to make sure it's been processed fully or contact your bank for a status update.